Please Note
In accordance with security policies, our Support team cannot make these changes on your behalf.
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Log into the Control Panel as the account owner.
- If the email address associated with the owner of the account no longer exists, you will need to contact your email administrator and recreate the email address. You can then process a password reset and the username and password reset link will be emailed to that address..
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Access the Preferences and Security configuration pages from the the dropdown menu under the user's name in the top right corner.
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Change the information as desired and save the updated configuration.
If you need further assistance, please open a ticket by sending an email to support@socketlabs.com.