---
title: Diagnosing and Reporting a Service Outage
description: If you are experiencing a service outage, please check status.socketlabs.com for up-to-date news of maintenance or known outages.
---
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# Diagnosing and Reporting a Service Outage
## If you are experiencing a service outage, please check status.socketlabs.com for up-to-date news of maintenance or known outages.
Please also see our article that discusses basic SMTP connection diagnostics to ensure you are experiencing a true service outage: [Diagnosing SMTP Connection Issues to SocketLabs](https://help.socketlabs.com/docs/diagnosing-smtp-connection-issues-to-socketlabs?hsLang=en)
If the status blog does not address the issue, and it is a true service outage: i.e. our servers are not responding, please create a support ticket detailing your issue AND notify us immediately via our 24x7 emergency support line at 484-418-1285.
Please note that service interruptions caused by overage suspensions, policy(AUP) violation suspensions, automated spam detection suspensions, or other individual service availability issues are not considered a service outage. Individual account issues are handled during regular business hours, which are Monday-Friday from 9:00AM EST to 5:00PM EST, excluding any posted holidays.
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