Locating your SMTP Credentials
- Sign in to your Socketlabs account.
- Select the server|subaccount
- From the menu, click Configuration
- Click on Key Manager
- Under SMTP Credentials, you will find the address, port, username, and password to use in your application
If you do not see Configuration as an option on the menu, you do not have the appropriate user permissions to view this option. You will need to contact your internal SocketLabs administrator to edit your user permissions.
Connecting to SocketLabs
The address for our SMTP service is smtp.socketlabs.com.
The IP address for smtp.socketlabs.com can change frequently because we employ widely geographically-distributed SMTP servers for high availability. Please ensure that your connections to our services are not programmed with specific IP addresses and are properly resolving and connecting to smtp.socketlabs.com.
Ports SocketLabs accepts connections from
We accept connections on ports 25, 2525, 587, and 465. Please note that connections to port 465 require the use of implicit SSL.
IPs to Allow When Using a Firewall
We use the following IPs, subject to change without prior notice:
- 142.0.188.2
- 142.0.189.1
Those able to enter CIDR ranges to their firewalls should open up 142.0.176.0/20, as future upgrades may result in the inclusion of other IP addresses in this range.
If you are concerned about allowing outbound SMTP traffic (port 25) to any IP as an alternative to programming specific IPs into your firewall, you may want to consider allowing outbound traffic to the lesser-used port 2525 on any IP, and configure your applications to connect to us on port 2525 instead of port 25.
If you are having problems connecting to smtp.socketlabs.com, see our article on troubleshooting common connection issues, Diagnosing SMTP Connection Issues to SocketLabs.