---
title: User Permissions
description: Flexible options to create custom roles that fit what each team member needs to access and nothing more.
---
[Skip to content](https://help.socketlabs.com/docs/user-access-levels#main-content)
English
Show submenu for translations
[Contact us](https://help.socketlabs.com/docs/kb-tickets/new?hsLang=en)
[](https://www.socketlabs.com/)
Open main navigation
Close main navigation
- English
Show submenu for translations
- [Contact us](https://help.socketlabs.com/docs/kb-tickets/new)
SocketLabs is here to help!
- There are no suggestions because the search field is empty.
1. [Help Center](https://help.socketlabs.com/docs?hsLang=en)
2. [Fundamentals](https://help.socketlabs.com/docs/fundamentals?hsLang=en)
# User Permissions
## Flexible options to create custom roles that fit what each team member needs to access and nothing more.
### Creating a User
Under User Permissions on the left-hand menu, you have the option to create a user and determine what permissions to grant. Unless defined, by default a new user has access to the full account (Account Admin).
**As a best practice, when possible we recommend having at least two users that can edit user permissions and be considered a Point of Contact.**
**The Point of Contact should be a team member or members that can address time-sensitive account-related issues.**
### Selecting Permissions
#### Account
By toggling off Account Access, you are presented with options for what the user can access at the account level. This includes:
Billing- Add or edit payment methods. View and download invoices.
Suppression- Add, edit and remove email addresses from the suppression list for all servers.
User Management - Add, edit, delete, and suspend users on the Account.
#### Server
Default grants a user full server read/write access for all servers (Server Admin). This allows for access to all pages in the account except for billing and user management.
To refine permissions on a server level, toggle off Server Access (Full Read/Write Access) and begin selecting servers and editing.
Full Read/Write - Full access to the server.
API and SMTP - Manage and create API keys and SMTP credentials.
Event Webhook - Create and manage the event webhooks.
Email Marketing Tools - Create and manage templates, lists and campaigns.
Reporting - View, filter and download reporting pages. View the queue details.
Suppression List - Add, edit and remove email addresses from the suppression list.
### Alerts
Determine what account level alerts you want to receive.
All alerts are account level based.
At least one user on the account should be listed to receive Critical Billing / Suspension alerts.
- [Fundamentals](https://help.socketlabs.com/docs/fundamentals?hsLang=en#main-content)
- [StreamScore](https://help.socketlabs.com/docs/fundamentals?hsLang=en#streamscore)
- [Reports](https://help.socketlabs.com/docs/fundamentals?hsLang=en#reports)
- [Frequently Asked Questions](https://help.socketlabs.com/docs/fundamentals?hsLang=en#frequently-asked-questions)
- [Advanced](https://help.socketlabs.com/docs/advanced?hsLang=en#main-content)
- [Security](https://help.socketlabs.com/docs/advanced?hsLang=en#security)
- [DNS Authentication](https://help.socketlabs.com/docs/dns-authentication?hsLang=en#main-content)
- [DKIM](https://help.socketlabs.com/docs/dns-authentication?hsLang=en#dkim)
- [SPF and Custom Bounce Domain](https://help.socketlabs.com/docs/dns-authentication?hsLang=en#spf-and-custom-bounce-domain)
- [Deliverability](https://help.socketlabs.com/docs/deliverability?hsLang=en)
- [For Developers](https://help.socketlabs.com/docs/for-developers?hsLang=en#main-content)
- [Event Webhooks](https://help.socketlabs.com/docs/for-developers?hsLang=en#event-webhooks)
- [Integrations](https://help.socketlabs.com/docs/integrations?hsLang=en#main-content)
- [Languages and Frameworks](https://help.socketlabs.com/docs/integrations?hsLang=en#languages-and-frameworks)
- [Mail Servers](https://help.socketlabs.com/docs/integrations?hsLang=en#mail-servers)
- [Web Clients and Plug-ins](https://help.socketlabs.com/docs/integrations?hsLang=en#web-clients-and-plug-ins)
- [Mail Clients](https://help.socketlabs.com/docs/integrations?hsLang=en#mail-clients)
- [Marketing Tools](https://help.socketlabs.com/docs/marketing-tools?hsLang=en#main-content)
- [Tips and Tricks](https://help.socketlabs.com/docs/marketing-tools?hsLang=en#tips-and-tricks)
- [Troubleshooting](https://help.socketlabs.com/docs/troubleshooting?hsLang=en#main-content)
- [SocketLabs Inbound SMTP Gateway Errors](https://help.socketlabs.com/docs/troubleshooting?hsLang=en#socketlabs-inbound-smtp-gateway-errors)
- [SocketLabs Outbound SMTP Errors](https://help.socketlabs.com/docs/troubleshooting?hsLang=en#socketlabs-outbound-smtp-errors)
- [Spotlight Email Analytics](https://help.socketlabs.com/docs/spotlight-email-analytics?hsLang=en)
- [Hurricane MTA](https://help.socketlabs.com/docs/hurricane-mta?hsLang=en#main-content)
- [Advanced Hurricane Usage](https://help.socketlabs.com/docs/hurricane-mta?hsLang=en#advanced-hurricane-usage)
- [Upgrading Hurricane](https://help.socketlabs.com/docs/hurricane-mta?hsLang=en#upgrading-hurricane)
- [Troubleshooting](https://help.socketlabs.com/docs/hurricane-mta?hsLang=en#troubleshooting)
- [Hurricane Maintenance](https://help.socketlabs.com/docs/hurricane-mta?hsLang=en#hurricane-maintenance)
- [Getting Started with Hurricane](https://help.socketlabs.com/docs/hurricane-mta?hsLang=en#getting-started-with-hurricane)
- [Basic Hurricane Usage](https://help.socketlabs.com/docs/hurricane-mta?hsLang=en#basic-hurricane-usage)
- [Complex Sender](https://help.socketlabs.com/docs/complex-sender?hsLang=en)
[](https://www.socketlabs.com)
Copyright © 2026, SocketLabs LLC