User Access Levels

Account & Server Access Levels For SocketLabs Users

There are five different user access levels that can be assigned to SocketLabs On-Demand users. These various permissions levels enable organizations to tailor their account and server access for each specific individual. There is currently no limit to the total number of users for any given SocketLabs account.

Account Owners

  • Have access to all account and server settings
  • The Owner cannot be removed or deleted

Changing the Owner of your SocketLabs Account

If you ever need to update or change the owner user of you SocketLabs account, please see the following article: Changing the Account Owner

Administrators

  • Have access to all account and server settings
  • Accounts can have multiple administrators and they can be added and removed as needed

Users

  • Only has access to the Reports of the specific server to which they are assigned

Marketing User

  • Is a User-level account with the Email Marketing Tools checkbox applied
  • Has access to the Email Designer, List Management, Drip Campaigns and other Email Marketing features in addition to the Reports

Billing Only User

  • Can view invoices and update the credit card on file for the account

Permissions Per Access Level Table

Owner
Admin
Marketing User
User
Billing User

Access Level Applies To:

All servers on the Account

All servers on the Account

Specified Servers on the Account

Specified Servers on the Account

All servers on the Account

Log-in to Control Panel

Receive Server Notifications

Run Reports

Create / Edit Marketing Email Content

Upload / Manage Recipient Mailing Lists

Schedule / Send Email Deployments

Create / Manage Drip Campaigns

Create / Edit Sign-up Forms

View / Change SMTP Credentials

Update Server Configuration

Configure APIs

View Message Queue

Pause or Purge Queue

View Suppression List

Add / Remove from Suppression List

Configure Engagement Tracking

Enable White Labeling Features

Add / Manage Permissions for Admins / Users

Upgrade or Downgrade Subscription

Manage Overage Settings

View Invoices & Update Billing Information

Receive Billing / Account Notifications

Can Be Suspended or Deleted

Modifying a User's Access Level

In order to change a users access level, you will need to log into the SocketLabs Control Panel as an admin of the account, select Users from the Account Dropdown menu in the top right hand corner of the screen, and select the pencil icon next to the user that you want to modify access for.

Notification Recipients

All active account users automatically receive email notifications regarding this account based on their access level and preferences. If you wish to have other (non-account-user) email addresses also receive email notifications, you can add them here. Please note that adding the email address of an active account user will result in duplicate copies of each notification being sent to that user.